From Monday 27th February 2017 we are introducing a new appointment system.
ALL APPOINTMENTS ARE NOW AVAILABLE FROM 8.00AM
Open Access - Monday, Wednesday & Friday mornings we will hold an 'Open Access' surgery. Simply attend the practice between 8.30am & 10.00am to be given an appointment with a GP or Nurse Practitioner (it's up to you whether you sit and wait or return to the practice closer to your appointment time). NB we will not arrange appointments over the telephone for these mornings.
Pre-Bookable - All day Tuesday & Thursday plus Monday, Wednesday and Friday afternoons you can pre-book appointments up to 1 week in advance. These appointments can be booked in person at the practice, over the telephone or using the online access system.
On The Day - Every morning and afternoon we have appointments reserved for on the day emergencies which can be booked in person at the practice or over the telephone.
Advanced Access and the Appointments System
Our practice takes part in a national scheme to improve access to healthcare. We have already carried out a lot of work on this and have a highly trained nurse clinician who can deal with all sorts of minor ailments as well as family planning and menopausal problems. Our excellent practice nurse team are also specially trained in blood pressure and cholesterol management and taking cervical smears.
When you telephone the surgery for an appointment, you will be asked for a brief outline of your problem so that the receptionists can direct you to the most appropriate person to deal with it. Also, requests for form completions and prescription queries will now be dealt with over the telephone when possible. This will enable more GP appointments to be made available. Under this new system of working you should be able to see a GP within 48 hours and a nurse within 24 hours for routine appointments.
We aim to satisfy requests for urgent appointments within one working day. You can help to maintain continuity of care between health professionals and patients by:
- making appropriate follow-up appointments with the same doctor or nurse that you have consulted for a particular problem.
- making an appointment with a named doctor or nurse if you receive a letter from us asking you to do so. The practice staff are aware of all doctors and nurse availability and can help you to maintain contact with the nurse or doctor dealing with your problem.
The practice is also open for late evening surgery, by appointment only, every weekday evening. These surgeries are intended for patients who cannot easily attend during the day. Late surgeries run from 18.30 – 19.00 Monday - Friday. There are a limited number of appointments so please book one only if you cannot attend at other times.
After 18.30 please use the intercom system to gain access to the building.
GP / A&E
A review of our patients attending A&E in 2012 showed that more than 50% had problems that could have been dealt with by the nurses at Westmoreland. Please help us to use NHS services appropriately. Unless it is an emergency, phone us first; we usually have appointments on the day and can fit you in if you need to be seen urgently.